(Revised 07/01/18 ML3528)
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All claims must be handled in one of the following three categories and claim codes on OVCA are listed:
- An overissuance
must be handled as an inadvertent household
error claim when the household
unintentionally failed to report or provide information. (CL)
Each time an inadvertent household error claim is established an IPV must be pursued. If an IPV is not pursued, the case narrative must be documented with the reason why an IPV was not pursued.
All errors pending IPV/court order decision must be established as an inadvertent household error claim until a signed decision is received.
- An overissuance must be handled as an administrative error claim when the worker failed to take action on information reported or provided by the household. (AG)
- An overissuance must be handled as an IPV claim only if an administrative disqualification hearing official or a court has determined that an individual committed an IPV or when an individual signs the SFN 1940 – TANF/SNAP/CCAP Notice of Suspected Intentional Program Violation. (FR)
A claim must be handled as an inadvertent household error until a signed decision is received or the individual signs the SFN 1940- TANF/SNAP/CCAP Notice of Suspected Intentional Program Violation.
